BOX OFFICE AND SOCIAL MEDIA MANAGER

 

POSITION SUMMARY

The Box Office and Social Media Manager is responsible for overseeing ticketing operations, patron engagement, and the theatre’s digital presence. This role ensures a seamless box office experience while managing social media, event calendars, and marketing communications.

This is a full-time position, reporting to the Director of Operations.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Box Office Management

• Serve as the primary point of contact for patrons via in-person, phone, and email communications.

• Process ticket sales and resolve customer concerns related to ticketing and events.

• Oversee and schedule Box Office Volunteers, ensuring proper training and support.

• Maintain updated knowledge of programming, ticketing policies, and theatre events to assist patrons effectively.

• Handle daily deposits and coordinate with the Finance Manager regarding deposit schedules and reconciliations.

• Maintain proficiency in Arts People, Square, and deposit tracking systems for sales and reporting.

 

Social Media & Digital Marketing

• Develop and manage content for Lincoln Theatre’s social media platforms, weekly newsletter, and website.

• Keep Lincoln Theatre events updated on community websites, including: Mount Vernon, Burlington, and Anacortes Chambers of Commerc, GoSkagit.com and other local event calendars, and free local newspaper listings

• Coordinate with the Development Director to align marketing strategies with donor engagement and sponsorship goals.

• Track and analyze audience engagement data to refine content strategies.

 

Administrative & Event Coordination

• Organize and distribute charitable donations for community events upon request.

• Manage membership renewal communications and member inquiries.

• Book hotel accommodations for visiting artists as needed.

• Ensure voicemail boxes are monitored and messages are responded to promptly.

• Order food for Board meetings in coordination with the Director of Operations and staff.

 

QUALIFICATIONS

• Minimum of 2 years experience in box office operations, marketing, or customer service.

• Experience with social media platforms and database management.

• Strong communication and problem-solving skills, with the ability to assist a diverse audience.

• Ability to manage multiple priorities in a fast-paced environment.

• High school diploma or GED required; associate’s or bachelor’s degree preferred.

 

IDEAL CANDIDATE ATTRIBUTES

• Experience managing customer interactions in an arts or entertainment venue.

• Proficiency in ticketing software (e.g., Arts People, Square).

• Knowledge of digital marketing and social media best practices.

• Ability to work independently and collaboratively within a small team.

• A passion for the performing arts and community engagement.

 

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Shift availability:

• Day Shift

Work Location: In person